At Darcheni.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and mobile application. Please read this policy carefully to understand your rights and how we manage your personal data.
Effective Date: [2026]
Who We Are
Our website address is: https://darcheni.com.
We are a multi-vendor food marketplace that connects customers with local restaurants and food vendors for ordering and delivery services.
Scope and Updates
This Privacy Policy applies to all services provided by Darcheni.com, including our website, mobile app, and other related tools or products (referred to as the “Platform”). Regardless of how you access our services—whether through a computer, smartphone, or tablet—this policy governs the collection and use of your information.
We may update this policy from time to time. Any changes will be published here and will take effect upon posting. Your continued use of the Platform means you accept any updates made.
Data Controller
Darcheni.com oversees how your personal information is collected and used on our Platform. This means we decide the general purposes and methods for handling the data you share with us.
We aim to handle your personal information in a secure, fair, and transparent way. While we make every reasonable effort to follow applicable data protection guidelines, we cannot promise perfection — especially when it comes to ever-changing technologies and third-party integrations.
In some cases, we work with trusted service providers to help us operate the Platform. These providers may process data on our behalf under appropriate safeguards. Regardless, we do our best to ensure your information is treated with care and used only in ways that support your experience with Darcheni.com.
Information We Collect
Personal Information
You may voluntarily provide personal details such as:
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Full name
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Email address
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Phone number
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Gender
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Age
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Postal address (delivery address)
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Account ID or other registration details
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Food preferences or dietary restrictions (if you choose to share them)
This information is gathered when you register, place an order, fill out forms, or use our services.
Information from Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Non-Personal Information
We also collect technical and usage-related data, including:
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IP address
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Device type and ID
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Geographic location (if permitted)
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Browser and OS details
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Search and browsing activity
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Content interactions and usage patterns
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Metadata associated with your device
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Order history and vendor preferences
How We Use Your Information
We use your data for the following purposes:
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To provide and enhance our food ordering and delivery services
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To process your orders and facilitate communication with vendors
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To respond to your inquiries and customer support requests
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To inform you about new products, offers, or changes
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To personalize your experience on the Platform
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To analyze trends, usage, and user behavior
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To improve Platform functionality and performance
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To show you relevant advertisements or marketing messages
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To comply with legal obligations
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To detect and prevent fraud or abuse
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To carry out internal operations such as troubleshooting and audits
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To manage comments and prevent spam
You can opt out of marketing communications at any time.
Cookies and Tracking Technologies
When you visit our website, some data may be stored on your device in the form of cookies or similar files. These are small data files placed on your computer’s hard drive — not on our website — and are used to help you navigate the site more easily and efficiently.
Cookies are not used to monitor your activity or invade your privacy, nor can they access data from your hard drive or retrieve personal information. Instead, they help streamline your experience by storing preferences and preventing you from having to re-enter information each time you visit.
Specifically, we use cookies in the following ways:
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Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
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Login: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Editing/Posting: If you edit or publish content (such as a vendor menu item or storefront update), an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the content you just edited. It expires after 1 day.
Darcheni.com may use cookies to provide content based on your interests and preferences, and to ensure smoother use of our services.
We may also allow external advertising partners to display advertisements on our site and/or app. These advertisements might include cookies from the third-party ad servers. While such cookies may be collected and used by the advertising servers, Darcheni.com does not have access to or control over the data collected by these third parties.
Embedded Content from Other Websites
Articles and pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Data Sharing and Disclosure
We may share your personal information in the following cases:
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With vendors/restaurants to fulfill your orders (e.g., sharing your name, delivery address, and order details)
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With delivery partners or third-party logistics providers to complete deliveries
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With law enforcement or regulatory authorities if required by law
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With authorized agencies for identity verification or legal investigations
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With third parties based on your consent
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Across borders using legal data transfer mechanisms
Password Reset: If you request a password reset, your IP address will be included in the reset email.
We do not sell your personal information to third parties for marketing purposes.
How Long We Retain Your Data
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Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
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Registered Users: For users that register on our website (customers and vendors), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
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Order History: Order records may be retained for a reasonable period to comply with financial and tax obligations.
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Account Closure: If you close your Darcheni.com account, we will either delete or anonymize your personal data unless we’re required to keep it for legal or regulatory reasons. Some residual, non-identifiable information may be retained in backups.
Your Data Rights
If you have an account on this site, or have left comments, you have the right to:
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Request an exported file of the personal data we hold about you, including any data you have provided to us
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Request that we erase any personal data we hold about you
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Ask for corrections or updates to your data
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Withdraw your consent at any time
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Object to specific types of data processing
These rights do not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise your rights, please reach out through our Contact Us page or email us at support@darcheni.com. We may require verification before fulfilling requests.
Opt-Out and Consent Withdrawal
You may opt out of marketing messages by:
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Clicking the “Unsubscribe” link in any of our emails
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Contacting us through the support page
You can withdraw consent at any time. If we process your data based on legitimate interest, you also have the right to object.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Additionally, your data may be processed by trusted third-party service providers who help us operate the Platform, including hosting, payment processing, and delivery coordination. These providers are bound by data protection agreements.
Security Measures
We implement industry-standard security practices to protect your data. However, while we strive to keep your information secure, no internet-based system is completely immune to risk.
We are not responsible for data loss or breaches due to events beyond our control (force majeure), including but not limited to cyberattacks, natural disasters, or unauthorized access.
Third-Party Links
The Platform may contain links to external websites or applications. Darcheni.com is not responsible for the privacy practices or content of these third-party platforms. We recommend reviewing their privacy policies before providing any personal information.
Public Forums
Information you share in public forums on our Platform becomes public and can be viewed by others. Please be cautious when posting personal details in these areas.
Policy Changes
Darcheni.com reserves the right to amend this Privacy Policy at any time to reflect changes in our services, operations, or legal obligations. Please check this page regularly for updates. Continued use of our services implies your acceptance of any changes.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your data, please contact us via:
Email: support@darcheni.com
Address: Lahore, Pakistan